The program aims to determine participants to:

• understand foundational aspects of change management and the critical role managers play in the change process;
• define their needs and the change benefits;
• create or increase the awareness of the change management need at organizational level, as a key-factor for continuous improvement and agile behaviour;
• emphasize the difficulty of running a successful change management program and the tools/techniques that could be used;
• take part at creating a proactive attitude regarding change.

1. From VUCA to BANI: the new reality

• From VUCA to BANI: how the nature of uncertainty has changed
• Fragility, anxiety, non-linearity, incomprehensibility – what does it mean in practice?
• Analysis of personal and organizational vulnerabilities
• Contingency planning: how to prepare for multiple scenarios
• Group exercise: mapping current changes in the participants’ area

2. How personal change works

• Current state – transition – future state: the basic model of change
• The 3 changing profiles
• Stages and elements of change (rational and emotional models)
• Phases of change — positive and negative responses
• What neuroscience says about the reaction to uncertainty and loss
• Emotional vs. rational: how we make decisions in changing times

3. ADKAR: Resistance to change

• The ADKAR model: Awareness, Desire, Knowledge, Ability, Reinforcement
• ADKAR Personal Diagnosis: Where Are You Now in the Change Process?
• Causes of resistance to change
• The 4 approaches to personal change
• Case study: how do we promote change — emotionally or rationally?

4. The manager’s role: clarity and conversations

• How organizational change is translated into reality on the ground
• Creating clarity when things are not completely defined
• Managing resistance directly and constructively
• Difficult conversations: ‘I disagree’, ‘it doesn’t work for us’, ‘the team doesn’t want to’
• Exercise: formulating real messages to teams
  

5. Action and consolidation plan

• ADKAR Reinforcement: how we support change over time
• Individual plan
• How and when do I get relevant feedback from the field?
• Closure and individual commitments

Objectives

At the end of the program, participants:

• They understand their own response profile to change and the factors that amplify their resistance;
• Apply the ADKAR model to navigate personal transitions with clarity;
• Identify concrete adaptation mechanisms in contexts of uncertainty and pressure;
• Develops resilience and agility as leadership skills in times of transformation;
• Create a personal action plan for managing ongoing changes.

Do you have any questions?

Do not hesitate to call us or write to us via chat, email or by filling out the form on the contact page.