Transactional analysis;

• Strokes or messages of recognition: How can we communicate in an EI oriented way?
• Ego states: PARENT, ADULT, CHILD and their influence on our behavior: How can we decide and act in an EI oriented way?
• The impulse-mesages-emotions-decision relationship.

Emotional Intelligence

• Why andd when is EQ more important than IQ;
• Notions and interpretations;
• EQ appliance in leadership;
• EQ missing cost;
• Emotional intelligence and coaching;

Emotional intelligence and leadership;

• Evaluating leadership skills;
• Leadership skills in practice;
• Personal development plan.

In this program you will:

• understand and recognize the benefits of developing EQ;
• know how to use the 4 emotional competencies to optimize professional performance and interpersonal relationships;
• acknowledge destructive emotions and learn how to deal with them;
• learn how to evaluate your emotional intelligence capacity and how to use it in order to determine and inspire your team;
• learn how to develop this important talent.