1. Setting the expectations and purpose of the event, explaining the working format

• Why a conflict management program?
• What are the individual goals? What does the program offer?
• What is the working format?

2. How can I get to know my discussion partners? Behavioral patterns and their manifestation in conflict

• Behavior patterns – “good boy”, “analytical”, “dominant”, “expressive”;
• Behavioral typologies – choleric, bloody, phlegmatic, melancholic;
• How to intuit the pattern and use knowledge in the interest of developing a relationship?
• Is it enough to know or “know” myself as well?
• Mental Models and “Optimal” Thinking (defining the problem, duration of action, exploring options, eliminating unrealistic options, examining the consequences of each decision, sorting out solutions, choosing the optimal solution);

3. How can I “lead” my discussion partners? Conflict management:

• Sources of conflict;
• Conflict feelings and conflict behaviors (red, blue, green, hub);
• Jung typologies and aversiveness or appetite for conflict;
• Constructive or destructive conflict;
• Conflict spiral, conflict management strategies;
• How to apply interpersonal conflict management styles (collaboration, avoidance, competition / coercion, accommodation)?

The program aims to determine participants to:

• to develop conflict management skills, including identifying sources of conflict, patterns of conflict and ways to manage conflict.
• to create skills for recognizing mental patterns and patterns of conflict behavior and the particular style of adapting to them.
• to facilitate participants to use information about behavioral patterns to motivate interlocutors.
• to develop the motivational skills of the participants for internal clients, colleagues, subordinates.