Conflict Management

375,00  (fără TVA)

This 1-day workshop aims to provide substantial information to students on the most effective ways to approach internal customers (colleagues, managers) and external customers (customers, suppliers), to overcome possible conflict situations.

Where – Zoom
When – there is currently no session scheduled
Length– 1 day

This program can also be delivered in-house (personalized for a group of participants from your company). Send us the details by accessing the registration button below.

1. Setting the expectations and purpose of the event, explaining the working format

  • Why a conflict management program?
  • What are the individual goals? What does the program offer?
  • What is the working format?

 

2. How can I get to know my discussion partners? Behavioral patterns and their manifestation in conflict

  • Behavior patterns – “good boy”, “analytical”, “dominant”, “expressive”;
  • Behavioral typologies – choleric, bloody, phlegmatic, melancholic;
  • How to intuit the pattern and use knowledge in the interest of developing a relationship?
  • Is it enough to know or “know” myself as well?
  • Mental Models and “Optimal” Thinking (defining the problem, duration of action, exploring options, eliminating unrealistic options, examining the consequences of each decision, sorting out solutions, choosing the optimal solution);

 

3. How can I “lead” my discussion partners? Conflict management:

  • Sources of conflict;
  • Conflict feelings and conflict behaviors (red, blue, green, hub);
  • Jung typologies and aversiveness or appetite for conflict;
  • Constructive or destructive conflict;
  • Conflict spiral, conflict management strategies;
  • How to apply interpersonal conflict management styles (collaboration, avoidance, competition / coercion, accommodation)?
  • Monica Minoiu, EMBA

    Monica Minoiu, EMBA

    Management strategic și operațional

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    EXEC-EDU

    Your place to grow!

Monica Minoiu, EMBA

“Most of the time, the participants ask me for additional sources and answers for particular questions related to their activity. I have built a personal style, based on the ease of approaching “hard” problems in a “soft” way. I put a lot of effort into every interaction with the participants and I wish them all the best during and after they graduate the program.”

The program aims to determine participants to:

  • to develop conflict management skills, including identifying sources of conflict, patterns of conflict and ways to manage conflict.
  • to create skills for recognizing mental patterns and patterns of conflict behavior and the particular style of adapting to them.
  • to facilitate participants to use information about behavioral patterns to motivate interlocutors.
  • to develop the motivational skills of the participants for internal clients, colleagues, subordinates.

375,00  (fără TVA)Add to cart

Do you have any questions?

Don’t hesitate to call or write us, full details can be found in the Contact section.

EXEC-EDU CUSTOMERS

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Your place to grow

Nivel

Middle management, Top management

Trainer

Monica Minoiu, EMBA

Categorie

Grow Victory

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