• What is change management? Typos and characteristics;
• Why, when, who and how?
• Stages and elements of change;
• Reasons for change resilience:

1. Surprises, fears, pressure, politics;
2. Personal profiles, context, company culture regarding change;
3. Behavioral, cognitive, psychodynamic, humanistic approaches;
4. Perceptions, mental patterns and paradigms – the most common barriers in the process of change management;

• Differences between individual and organizational change;
• The premises of a change management process;
• Four approaches to individual change;
• Areas of change at the organizational level (people, processes, structural and strategic). The role of change management;
• Models of change;
• Change mapping: initial evaluation, development of support structures, customized change management plan, implementation, change messages support;
• Seven golden rules in change management.

The program aims to determine participants to:

• understand foundational aspects of change management and the critical role managers play in the change process;
• define their needs and the change benefits;
• create or increase the awareness of the change management need at organizational level, as a key-factor for continuous improvement and agile behaviour;
• emphasize the difficulty of running a successful change management program and the tools/techniques that could be used;
• take part at creating a proactive attitude regarding change.