• Defining the role of business partner and the skills needed for this role;
• Identifying the ingredients needed to develop a successful partnership;
• Practice of techniques and tools necessary for developing win-win partnership relationships;
• Explaining and practising tools necessary for a better understanding of the needs of the internal client;
• Case studies and essential exercises in which we will apply the learned notions.

This 2 days course is made for all those that wish to:

• create a trustworthy relationship with their internal clients;
• understand their needs, in order to come up with the needed solutions;
• take their proper place at the discussion table;
• to adapt their expertise to the needs of the business so that the solutions, no matter how complex, are easily applied and bring the expected value;
• find creative solutions proceeding to simplification.

• It develops both your own competencies (behavioral flexibility, empathy, tolerance) and social skills (the ability to work in a team, conflict resolution, the ability to motivate and convince).
• It offers you useful tools in developing human relationships from listening, calibrating and reporting to better understanding and understanding of others that you can easily use in your day-to-day work.
• You get the chance to experience the above ones in a case study.