This module is designed for managers or specialists that want to develop techniques and tools needed in negotiation.

Organizational communication

• Communication skills
• Communication – notions and interpretations;
• Verbal and non-verbal communication;
• Giving and receiving feedback;
• Active listening;
• Communication barriers and techniques to avoid them;
• Communication styles; Communication inside teams; How we communicate in times of crisis?
• The ability to manage angry outbursts – individually and from others;

Assertive communication;

• Constructive assertiveness, destructive aggressivity and submissive behavior;
• Win-win attitude – value of mutual benefit;
• Developing influencing competencies;
• Personality types and their influence over the communication process; the ability to identify the style of the interlocutor and to adapt our way of communicating;
• Assertive communication techniques that increase productivity.

Do you have any questions?

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